Refund policy

 

The item being returned must be new and in its original condition.
The item must be returned with all original packaging, protective wrappings, labels, tags, and accessories, showing no signs of modification or alteration.
If the item is faulty, the customer has up to 14 days from the date of delivery to request an exchange for a new item.
If the customer is not satisfied with their purchase, they may return it for an exchange, or if they are not interested in another item, they can request a refund.

Item that are unused and unopened in their original packaging will be exchanged or fully refunded within a maximum of 14 days after we have received them.
Please note that all purchases must be returned within a maximum of 14 days after delivery. No returns for a refund or exchange will be accepted after 14 days from the date of delivery.

For an exchange or refund, please send us an email that includes the following information:

  • A copy of the document issued by Sportland, Ltd.

  • The reason for the return

  • Name

  • Address

  • Telephone number

After we have received and assessed the condition of the returned item, and if applicable, an exchange or refund will be processed.
In the case of a refund, it will be issued using the same system or method that was used for the original purchase (excluding shipping costs or additional fees).

Shipping costs will not be refunded, except in the following cases:

  • Error in the shipping address

  • Incorrect item sent

  • Item has a manufacturing defect

An item refund is applicable in any of the following circumstances (within the legal period of 14 days):

  • Our error in shipping

  • Our error in the item sent

  • The item has a manufacturing defect

  • The item is returned in its original state, with no signs of dirt, modification, or appearance of being used

  • The item is returned with all original packaging, protective wrappings, labels, tags, and accessories without any damage or modification

An item refund is not applicable in any of the following circumstances:

  • Customer error in the order

  • The item is returned with the appearance of having been used

  • The item is returned dirty and/or damaged

  • The item is returned with alterations and/or modifications to its original state

  • The item is returned without the original packaging, protective wrappings, labels, tags, and accessories

 

CONTACT

For more information or if you have any additional questions, please contact our Customer Service via the following email address:
info@ninety-eight.com,
or alternatively, through our "Contact" form on our website.